Privacy Policy

These Terms apply to all gardening, landscaping, pond installation, pond maintenance, and related services provided by Ripple & Root.

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Ripple & Root is a sole trader business registered with the Information Commissioner’s Office (ICO) and complies with UK data protection law, including the UK General Data Protection Regulation (UK GDPR).

Data Controller: Ripple & Root
Email: rippleandroot@outlook.com
Phone: 07732 237186
Website: ripple-root.com

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1. Information We Collect

We may collect and process the following personal information where necessary to provide our services:

• Name

• Address (including job location)

• Phone number

• Email address

• Details relating to enquiries, quotations, and works undertaken

• Photographs of completed work (with consent where required)

 

2. How Information Is Collected

We collect personal data through:

• Telephone calls and text messages

• WhatsApp messages

• Email communication

• Website contact forms

• Social media platforms (including Facebook and Instagram)

• Direct in-person contact

 

3. How We Use Your Information

We use personal data to:

• Provide quotations and carry out contracted work

• Communicate regarding bookings, scheduling, and job updates

• Issue invoices and manage payments

• Maintain business and accounting records

• Improve our services

• Use photographs of completed work for marketing, where consent has been given

 

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract – to provide services requested by the customer

• Legal obligation – for tax, accounting, and business records

• Legitimate interests – to operate, manage, and promote our business

 

5. Data Sharing

We do not sell personal data. We may share information only where necessary with:

• Accountants or bookkeeping services

• Payment providers or banks

• Legal or regulatory authorities where required by law

 

6. Data Storage and Security

Personal data is stored securely using password-protected devices and trusted services including Apple iCloud and secure communication platforms such as WhatsApp.

We take reasonable steps to protect personal data from loss, misuse, or unauthorised access.

 

7. Data Retention

We retain personal data only for as long as necessary to:

• Complete services provided

• Meet legal, tax, and accounting obligations

 

8. Marketing

We may contact existing or previous customers regarding similar services where we have a legitimate interest to do so. Customers may opt out of marketing communications at any time by contacting us.

 

9. Photographs

We may take photographs of works before, during, and after completion for record-keeping and marketing purposes. These may be used on our website, social media platforms, and Google Business Profile. We will avoid including identifiable personal information where possible.

 

10. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of personal data (where legally permitted)

• Restrict or object to processing

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

11. Cookies

Our website may use cookies to improve functionality and user experience. Cookies can be disabled through your browser settings.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

13. Contact Details

For any questions about this Privacy Policy or how we handle personal data, please contact:

Ripple & Root
Email: rippleandroot@outlook.com
Phone: 07732 237186
Website: ripple-root.com